Refund Policy

Last updated: [30.11.2025]

This Refund Policy explains under which conditions refunds may be granted for subscription-based services provided by Gama Software / Axentra Platform
Because Axentra operates as a software-as-a-service (SaaS) platform, subscription payments grant access to digital services, features, data storage, and operational usage. Therefore, refund rules differ from physical products and one-time purchases.

1. General Rule
All subscription fees paid for using the Axentra Platform are non-refundable, unless stated otherwise in this policy or required by applicable law.

2. Free Trial Period
If a free trial period is offered:

• No charges are applied during the trial.

• If the user cancels before the trial ends, no payment is collected.

• If the trial is not canceled, the subscription fee will be charged automatically on the renewal date.

Refunds are not issued for charges collected after the trial unless the user experienced a verified technical failure preventing platform access.

3. Subscription Renewals
Axentra subscriptions renew automatically unless canceled before the renewal date.

• Fees for renewed billing cycles are non-refundable.

• Users retain access to the platform until the end of the billing period.
   

We do not offer refunds for:

• Late cancellations

• Partial periods of use

• Unused features

• Minimal or no activity during the subscription term
   

4. Exceptional Refund Cases
Refund requests may be approved only under exceptional circumstances:
4.1. Platform-Wide Technical Failure
If Axentra experiences a verified system-wide outage that prevents all users from accessing the service for a prolonged period.
4.2. Incorrect or Duplicate Billing
If a user is charged incorrectly or more than once.
4.3. Inability to Access the Service Due to Our Fault
If the user cannot access their account due to an error caused solely by the Company.
In such cases, the Company may issue a full or partial refund at its discretion.

5. No Refund for the Following Cases
Refunds will not be provided for:

• Change of mind or non-usage

• User-side hardware, network, or configuration issues

• Dissatisfaction with features that work as described

• Failure to cancel before renewal

• Termination due to policy violations

• Custom developments or Enterprise agreements
   

6. Enterprise Contracts
Refund terms for Enterprise customers (multi-user, custom integration, onboarding services) are governed solely by the signed agreement.
Unless explicitly stated in the contract, Enterprise plans are non-refundable.

7. Cancellation Process
Users can cancel their subscription at any time via:

• Platform account settings

• Support request to our team

Cancellation stops future billing but does not grant refunds for amounts already paid.

8. How to Request a Refund
For refund inquiries, users may contact:
Email: support@axentra.com (veya hello@gamayazilim.com)
Subject: Refund Request
Required details: account email, invoice number, reason for request
Requests are reviewed within 7 business days, and approved refunds are issued using the original payment method.

9. Legal Compliance
This policy is aligned with:

• Turkish KVKK

• GDPR principles

• Global SaaS billing standards

In case of regulatory requirements, the Company will act in compliance with applicable laws.